Terms & Conditions

Our services are operated by Walk and Cycle Britain Limited (hereinafter referred to as the Company) trading as Walk and Cycle, Classic Trails and Extreme MTB. Whether the services are arranged directly with the Company or one of its appointed agents your contract is with the Company. The Company agrees to provide the services on the terms set out for any bookings that are accepted by us - accepted meaning that we have confirmed by email that a booking has been made. These conditions of use do not affect your statuary rights as a consumer. However, you are advised to read them before you place an order, as they apply to the sale of all goods and services supplied by the Company. These terms and conditions shall be governed by English law, and both parties hereby agree to submit to the exclusive jurisdiction of the English courts. These terms and conditions are otherwise subject to change at any time.

Holidays

Contracts

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions and to supply personal details for you and your party. A contract will exist when we confirm receipt of the deposit payment and acceptance by us of your booking. To avoid possible confusion any variation of this agreement should be confirmed in writing either by you or by us.

Payment & Deposit

All holiday bookings made more than four weeks before the intended departure must be accompanied by the appropriate deposit. In these cases the balance of the holiday charge is payable not later than four weeks before the intended date of departure. All payments must be made in Sterling unless by prior arrangement with us. We shall be entitled to treat any failure to pay such balance by the due date as a cancellation of the booking by you and we will notify you if we intend to do so and in such circumstances your deposit and any insurance premium will be forfeited. Where bookings are four weeks or less before the intended date of departure the whole of the holiday charge is payable at the time of booking. We reserve the right to alter the prices of any of the holidays shown. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed.

Fitness & Competence

Participants in our holidays are accepted on condition that they are physically and mentally fit, adequately experienced, suitably equipped for an active holiday, and aware of the risks involved. You must accept that sole responsibility for your personal safety throughout the holiday remains with you. In the interests of safety you must reasonably follow the advice in the holiday information provided, heed warning notices encountered on the trip and take reasonable precautions to ensure your own safety. We reserve the right to refuse any booking for a holiday where we are not satisfied that the applicant's fitness and experience are appropriate to the holiday selected.

Lowest Price Promise

If within 48 hours of booking a holiday with us, you find the same holiday being offered at a lower price, we will either beat the lower price or allow you to cancel free of charge. The holiday being compared must be for the same holiday dates, the identical number of nights of accommodation, overnight stops in the same locations, rooms in hotels, inns and B&Bs of the same category and quality, accommodation on the same board basis, for the same party size and composition and holiday extras provided should be the same including any local transfers and room upgrades. You must be able to provide documentary proof of availability within 48 hours of the date of booking your holiday with us. This promise is valid for departures four weeks or more from the time of booking.

Changes & Cancellations

If, after payment of the deposit, you wish to change your travel arrangements in any way including but not limited to your chosen departure date, the number of nights or the location of accommodation, we will do our utmost to make these changes, but it may not always be possible. You will have to pay a per person administration charge of £20 and any further cost we incur in making this alteration. This charge is not refundable if you cancel your holiday subsequently. You should be aware that the costs can increase the closer to the departure date that changes are made and you should contact us as soon as possible. Please note that certain arrangements cannot be changed after a reservation has been made and any alteration request will incur 100% cancellation charges.

If you, or any member of your party, are prevented from proceeding with the holiday you may request to transfer your booking, having first given us notice of your intentions before departure, to a person who satisfies all the conditions applicable to the holiday. The transferor and transferee shall be jointly responsible for payment of the balance due and for any additional costs arising from such transfer.

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from you must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges.

In the unlikely event of accommodation not being available on arrival at the accommodation described in the schedule and confirmed to you, we undertake to provide alternative accommodation of categories at least as high as those contracted or to refund any difference in price where the available accommodation is of an inferior standard.

Occasionally we may have to make changes to your holiday arrangements and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your holiday arrangements. However, we will not cancel your travel arrangements less than four weeks before your departure date except for reasons of force majeure, or failure by you to pay the final balance. If we make a major change to or are forced to cancel your holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements or cancelling your booked holiday and receiving a full refund of all monies paid.

Force Majeure: We will not pay you compensation or issue a refund if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war or threat of war, riot, civil strife, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, epidemic or adverse weather conditions or unavoidable technical problems with transport.

We recommend that you have adequate insurance to undertake the holiday. Should you need to cancel your booking we will make a refund based on the notice period provided:

  • 28 days or more before departure - 100% of the amount paid minus the deposit
  • Within 28 days of departure - no refund
General Terms

We aim to provide you with the best possible holiday but, if a problem should arise, please inform the relevant suppliers (e.g. the hotelier or baggage carriers) immediately and, on guided holidays, our tour leader who will endeavour to put things right. You should also advise us as soon as reasonably possible during your holiday.

When you book your holiday with us, you accept responsibility for the proper conduct of all members of your party during your holiday. We reserve the right at any time to terminate the stay of any party member(s) whose behaviour is such, in the reasonable opinion of the accommodation provider or us, as to cause or likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet any costs or expenses (including but not limited to alternative accommodation) you may incur as a result of your stay being terminated. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation supplier concerned for the cost of the damage before the end of your stay if the cost has been established by then or as soon as it has been established if later. You must indemnify us for the full amount of any claim (including legal costs) made against us by the accommodation supplier or any third party as a result.

On guided trips the leader has full authority to exclude any member, either from part of the daily programme or, in extreme cases, from the entire tour if the group member is, in the reasonable opinion of the tour leader, either physically unable to participate, behaves in a way which is detrimental to the interests or safety of the party as a whole, is inadequately equipped or does not have travel insurance. Refunds may be made in appropriate cases at our discretion.

All the facts on our website are checked for accuracy. However, it is possible that accommodation providers, etc may decide to change their facilities and services which will then be temporarily or permanently unavailable. Such events are regrettably beyond our control. However, when we are notified of these or other significant changes, we will inform you at the time of booking or, if you have already booked your holiday, you will be contacted as soon as reasonably possible if there is time before your departure.

Our website is produced on the sole responsibility of the Company. It is not issued on behalf of and does not commit the accommodation providers, transport operators or other suppliers whose services are used in the course of the holiday.

Transfer Services

Transport

To avoid injury to our drivers each item of luggage must weigh no more than 20 kilograms. If it is found that an individual item weighs more than 20 kilograms on any of the transfers we are entitled to either (1) charge a supplement of £20 per bag for each transfer that the weight limit is exceeded, or (2) refuse to transport the item. In the event that a bag is not transferred due to the weight limit being exceeded, the customer will not be entitled to a refund of the transfer costs. Furthermore, it will then become the responsibility of the customer to arrange and pay for the transfer of the bag to the next collection point.

Baggage must be ready for collection by 9.30 am, clearly labelled and securely packed without loose items attached. Please ensure that your luggage is locked. We undertake to deliver your bags by 4.00 pm. Due to the distances we cover each day and the number of stops that have to be made, if bags are not ready for collection after 9.30 am the driver may leave without them. In this event the customer will not be entitled to a refund of the transfer costs. Furthermore, it will then become the responsibility of the customer to arrange and pay for the transfer of bags to the next collection point. We will always make every effort to ensure luggage is collected and delivered between the agreed times. However should an unforeseen circumstance occur such as vehicle break down or accident, then this may not be possible. In this event we will make every effort to make alternate and acceptable arrangements. The Company does not accept any consequential liability resulting from such late deliveries.

The customer must agree that our drivers are able to use their discretion in the delivery of luggage should an accommodation be unstaffed on arrival. Exercising such discretion may require baggage to be dropped off in a porch/outhouse or other such suitable alternative that has been agreed with the accommodation provider, either in writing or verbally, without any liability against loss or damage on the part of the Company.

If we have agreed a time to collect your group, your bicycles or your luggage the driver will wait a maximum of 15 minutes after the agreed meeting time. If after 15 minutes all members of the group, the bicycles or the luggage are not ready for collection and the driver is able to wait there will be a waiting charge of £10 for each additional 30 minutes or part thereof. If after 15 minutes all members of the group, the bicycles or the luggage are not ready for collection and the driver is unable to wait the driver will leave and a new appointment will need to be made. In this event the customer will not be entitled to a refund. In addition, the customer will be charged the costs for each new collection attempt. Please telephone to notify us of any delay and it may be possible to schedule a new collection time without further charge.

We will always make every effort to ensure the collection is made at the agreed time. However should an unforeseen circumstance occur such as vehicle break down or accident, then this may not be possible. In this event we will make every effort to make alternate and acceptable arrangements. The Company does not accept any consequential liability resulting from such late collection.

We reserve the right to use the services of a third party to undertake any transportation services.

Insurance

Insurance of your group, bicycles, luggage and their contents is your responsibility. We strongly recommend that you take out travel insurance. We advise that you do not include in your luggage items of value or items that are easily damaged.

Payment

A deposit payment must be received before your booking can be confirmed. The balance is payable before or on the date of the first collection. All payments must be made in Sterling unless by prior arrangement with us.

Cancellations

We recommend that you have adequate insurance to undertake the trip. Should you need to cancel your booking we will make a refund based on the notice period provided:

  • 3 days or more before departure - 100% of the amount paid minus the deposit
  • Within 3 days of the first collection - no refund

Force Majeure: We will not pay you compensation or issue a refund if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war or threat of war, riot, civil strife, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, epidemic or adverse weather conditions or unavoidable technical problems with transport.

Cycle Hire

Booking Request

The person paying for the hire service is designated the Hirer. A booking request is made by the Hirer (hereinafter referred to as You) by making payment for the service to the Company along with your Deposit. You must provide two forms of identification, one of which contains a photograph, for example a drivers licence or passport, before the Hire Period commences.

When a booking is made by one person on behalf of another person or other people (as the case may be), the person making the booking confirms to the Company that he or she has the authority to make such booking on behalf of the other person(s) (as the case may be).

The Hire Period commences on the day the cycle(s) and equipment is collected by or delivered to you and continues until the cycle(s) and equipment is returned to us. As the Hirer you accept responsibility for ensuring that any and all members of the group comply with the terms and conditions.

Fitness & Competence

You are responsible for ensuring that you are physically fit and competent enough and of the correct height and weight to undertake cycling any distance using the Company cycle(s) you have booked. The Company does not accept any responsibility for your failure to complete your Hire period or Tour due to lack of fitness, illness or injury. The Company does not accept liability for death, personal injury, loss or damage to personal effects to any participant, nor can the Company accept any responsibility for delays or changes to your period of Hire or Tour due to weather, strikes, war, terrorism or other causes.

You are responsible for ensuring that you or any other person in your group are not under the influence of alcohol and or prescribed drugs and or non prescribed drugs and or any other intoxicating substance.

You accept that cycling on a public highway, cycle route, thoroughfare or track carries its own risks and you have made your Booking on the basis that you undertake the Hire and Tour at your own risk. You understand and accept that the Company advises the wearing of cycle helmets and that you will wear a helmet at all times during your Tour. A helmet will be provided with each cycle hired.

You will ride your cycle responsibly at all times and observe the laws of the road. You will not hold the Company responsible for any loss, damage or injury including death to persons or property with regard to use of the cycle(s) and equipment hired. You accept responsibility to indemnify the Company against any claim, interest, demand or expense in respect of any such injury or damage.

The Company lends cycles on the understanding that every rider can use gears properly, adjust the saddle height and at least one person knows how to fix a puncture.

You will ensure that you have suitable insurance cover at all times during your period of Hire.

Delivery & Collection

When delivering bicycles to you, the driver will wait a maximum of 15 minutes after the agreed meeting time for you to arrive. If after 15 minutes you have not arrived and the driver is able to wait there will be a waiting charge of £10 for each additional 30 minutes or part thereof. If after 15 minutes you have not arrived and the driver is unable to wait the driver will leave. In this event the customer will not be entitled to a refund of the hire costs. Please telephone to notify us that you will be late and it may be possible to schedule a new delivery time without further charge.

When collecting bicycles from you, the driver will wait a maximum of 15 minutes after the agreed meeting time for you to arrive. If after 15 minutes you have not arrived and the driver is able to wait there will be a waiting charge of £10 for each additional 30 minutes or part thereof. If after 15 minutes you have not arrived and the driver is unable to wait the driver will leave and a new appointment will need to be made. The customer will be charged a fee to cover our costs for each new collection attempt. If the bicycles cannot be collected the same day the customer will be charged the full hire costs for each bicycle until they are returned. Please telephone to notify us that you will be late and it may be possible to schedule a new collection time without further charge.

Payment & Deposit

In consideration of our arranging and fulfilling your Hire in accordance with these terms and conditions you will pay the Company the total price for your period of Hire in advance of the hire commencing. A holding deposit will be required at the time of booking the cycle hire service. This may extend to a deposit to the value of the cycle(s) by credit or debit card payment or other surety as deemed sufficient by the Company depending on the Company's assessment of the risk and the value of the equipment.

This deposit will be returned at the end of the hire period provided that (a) any cycles and/or equipment hired or used are returned in an undamaged condition to the Company and (b) any cycles and/or equipment hired or used are returned within the arranged hire period and at an arranged time and place to the Company. If these terms are not complied with, the Company reserves the rights to charge reasonable charges until such time when cycles and/or equipment concerned have been returned to the Company.

In the case of cycles and/or equipment left or returned damaged, you are responsible for any costs incurred and sustained in replacing or repairing (whichever the cheaper) the items concerned to a condition equivalent to that prior to the Hire. In all cases Normal wear & tear as defined by the products manufacturer or supplier is accepted & allowed and is included in any hire price.

In all cases, the holding deposit can be used as a deposit against the costs or charges mentioned herein.

Damages & Loss

You are responsible for all cycles and equipment hired or loaned and it is your responsibility to keep the same safe from damage, loss or theft, use it in a proper manner and not subject it to any misuse or unfair wear and tear. You will notify the Company immediately of any loss, damage or theft to the hired cycles or equipment however caused. You will be responsible for paying the Company the reasonable costs of reparation of any such loss, damage or theft. You will not offer for sale, sell, dispose, mortgage, lend, pledge or otherwise part with possession of the hired cycle(s) or equipment.

Cancellations

Should you need to cancel your booking we will make a refund based on the notice period provided:

  • 3 days or more before departure - 100% of the amount paid minus the booking deposit
  • Within 3 days of departure - no refund

When we deliver a bicycle to you, should you decide not to ride the bicycle for whatever reason including but not limited to the bicycle being an unsuitable size, we will make a refund of your deposit plus 50% of the hire charge paid. Always contact us to check the suitability of our bikes for you and your party before booking the cycle hire service.

Force Majeure: We will not pay you compensation or issue a refund if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war or threat of war, riot, civil strife, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, epidemic or adverse weather conditions or unavoidable technical problems with transport.

General Terms

The Company accepts responsibility for death, personal injury and direct loss suffered by you which you can demonstrate was caused by our negligence. Except in respect of death and personal injury, in respect of which no limit of liability shall apply, the Company total liability to you under this contract between us shall be limited to the total cost of your Booking.

The Company will not be liable to you where any alleged loss or damage results from:

  • any of your own actions or omissions or those of any member of your party
  • the action or omission of a third party not connected with the provision of your Tour
  • an event or circumstances which we could not have predicted or avoided even after taking all reasonable care
  • an action or omission on the part of any accommodation provider or cycle hirer
  • where any loss or damage is considered to be indirect or consequential loss